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Return Policy

RETURNS (DEFECTIVE PRODUCTS ONLY)
You may return a product if it is damaged (i.e. obvious stains, tears and holes), a wrong product, or does not conform with the order (“Defective”). For eligible items you have up to 7 days from the date of delivery to initiate a return. This does not cover damage damage resulting from unique, accidental, or random damage that is the result of usage, or wear and tear.

If a returned product is assessed to be defective, we will reimburse you for all reasonable delivery costs, and refund you for the defective product.

Exchange is subject to stock availability.  

CONDITIONS FOR RETURN

Please check your order immediately upon receiving it. Items must be returned in the original packaging.  Products with tags (if any) removed and washed will not be eligible for exchange or return.


RETURN PROCESS

You may return defective products:

(i) in person
(ii) by normal mail

Upon receiving a request for a return, we will assess the request, and if approved, we will provide further instructions on how to return the product.

On receiving the product, we will examine and assess (at our discretion) if the product is eligible for a return and refund. Our decision on whether a product is eligible for a return, or whether a product is defective, is conclusive. If a returned product is not eligible for return, we have the discretion not to replace, or refund you for the product, and may send the product back to you at your cost.


REFUNDS

If your returned products are accepted by us, we will process a refund to you within a reasonable time. Refunds will be restored as store credit for future orders or via PayNow/PayLah! upon request subject to approval. This may take up to 7 working days.